WowTruck

Privacy Policy

Last Updated: 24. March, 2026

WOWTRUCK TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) a company incorporated under the laws of India and having its registered office at 4th Floor, Flat No 410/412, Solaris II Premises Co Op Society, Saki Vihar road, Opp L&T Gate no 6, Sakinaka, Mumbai, is committed to safeguarding the privacy, confidentiality and security of personal data collected through its website located at wowtruck.in (“Site”). This Privacy Policy (“Policy”) sets out the manner in which we collect, use, process, store, disclose and protect personal data in accordance with applicable laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable regulations (collectively, “Applicable Law”). By accessing or using the Site, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

1. SCOPE AND APPLICABILITY

This Policy applies to personal data collected through the Site from customers and prospective customers, shippers, consignors, consignees and logistics partners, vendors, service providers and business partners, individuals submitting enquiries, service requests or forms, job applications and general website visitors. This Policy applies solely to personal data collected through this Website and does not extend to:

  • personal data collected through offline interactions or independent contractual engagements
  • personal data processed on third-party websites, platforms or services that are not owned or controlled by the Company, including where Website contains external links

2. INFORMATION WE COLLECT

We may collect and process the following categories of personal data through the Website:

2.1.PERSONAL INFORMATION

We may collect personal information from the Users in various ways, including but not limited to, when the Users visit or interact with our Site, submit enquires or service requests, register on the site, subscribe to a newsletter, fill out a form, submit an inquiry, respond to any survey, event registration or promotion, interact with any of the services, features or resources made available on our Site. Such information may include, specifically name, email address, phone number, company name, designation, shipment related information (including pickup and delivery details, contact persons) and any other information voluntarily submitted. We do not collect personal data beyond what is reasonably necessary for business purposes. Users may visit the Site anonymously. We collect personal identification information only if it is voluntarily submitted by the User. Users may always choose not to share personally identifiable information; however, failure to provide certain information may limit access to certain Site features or affect service delivery.

2.2.NON-PERSONAL INFORMATION

We may automatically collect non-personal and technical information when the Users interact with the Site. This may include the browser name, type of device or computer, operating system, internet service provider, IP address and technical information relating to the User interacting with the Site. Such information does not, by itself, identify an individual and is used for analytical and operational purposes.

3. PURPOSES OF PROCESSING

We collect and process personal data for legitimate and lawful purposes including:

  • Providing and managing logistics and transportation services
  • Processing shipment requests, tracking and delivery coordination
  • Responding to enquiries and providing customer support
  • Managing relationships with vendors, partners and service providers
  • Improving website functionality, user experience and service offerings
  • To administer promotions, survey or other Site features
  • Sending service-related communications and where permitted marketing communications
  • Complying with legal, regulatory and statutory obligations. We do not sell or rent personal information. However, we may share limited information with trusted third-party service providers who assist us in operating the Website or conducting our business, provided they agree to keep such information confidential and shall comply with applicable data protection laws

4. DISCLOSURE AND SHARING OF PERSONAL DATA

We may share generic aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may also share personal data with:

  • Logistics partners, carriers, warehouse operators and other service providers necessary for service delivery
  • IT service providers, hosting providers and analytics vendors
  • Professional advisors, including legal, financial and audit consultants
  • Regulatory authorities, law enforcement agencies or courts where required by law
  • Entities involved in mergers, acquisitions, restructuring or asset transfers. All such disclosures are made subject to appropriate contractual and confidentiality safeguards

5. CROSS BORDER DATA TRANSFERS

Personal data may be transferred to, stored or processed in jurisdictions outside India where necessary for service delivery or operational purposes. Any such transfers shall be undertaken in accordance with applicable law and subject to appropriate contractual, technical and organizational safeguards to ensure an adequate level of data protection.

6. DATA RETENTION

The Company retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting or reporting requirements. Retention periods are determined based on the nature and sensitivity of the personal data, the purpose for which the data was collected and processed, applicable statutory or regulatory retention requirements and the necessity of retaining data for the establishment, exercise or defence of legal claims. Upon expiry of the applicable retention period, personal data shall be securely deleted, irreversibly anonymised or archived in a manner consistent with applicable law and reasonable security practices.

7. DATA SECURITY

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data stored on our Website. Sensitive and private data exchanged between the Website and its User happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. We follow applicable Indian data security norms, including compliance with the Information Technology Rules, 2011. While we implement reasonable and appropriate technical and organisational safeguards to protect personal data, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure and we cannot warrant absolute security.

8. COOKIES

Our Site may use cookies and similar technologies to enhance User experience, analyze site usage and improve functionality. Cookies are placed on a User’s hard drive for record- keeping and tracking purposes. Users may configure their browser settings to refuse cookies or to alert them when cookies are being sent. Please note that disabling cookies may affect certain features and functionalities of the Site.

9. EMAIL COMMUNICATIONS

If a User opts to receive emails, they may receive emails that include company news, updates, product or service information and related content. Users may unsubscribe at any time by following the unsubscribe instructions included in each mail or by contacting us through the Site. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal, nor shall it affect the Company’s ability to send service related or legally required communication.

10. YOUR RIGHTS AND CHOICES

Subject to applicable laws and regulations, users may have the right to review, correct, or update their personal data; request correction or updating of inaccurate data; withdraw your consent for data processing (where applicable); request deletion of personal data (subject to legal limitations); and opt out of marketing communications. To exercise any of these rights, please contact us using the details provided below.

11. THIRD-PARTY LINKS

The Website may contain links to third-party websites. The Company is not responsible for the privacy practices or content of such websites.

12. CHANGES TO THE POLICY

We may update the Privacy Policy from time to time. The “Last Updated” date will reflect the most recent revision. Continued use of this Site following such updates constitutes your acknowledgement of the modified policy and agreement to abide and be bound by the updated Privacy Policy.

13. CONTACT INFORMATION

For any questions, concerns or requests relating to this Privacy Policy or data processing practices, please contact us at: WOWTRUCK TECHNOLOGIES PRIVATE LIMITED Address: 4th Floor, Flat No 410/412, Solaris II Premises Co Op Society, Saki Vihar road, Opp L&T Gate no 6, Sakinaka, Mumbai. Website: wowtruck.in Email: [email protected] Phone: +91 (779) 779 26 26

14. USER ACCEPTANCE

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree, please refrain from using this Site. Your continued use of the Website following the posting of changes will be deemed as your acceptance of those changes.

15. GOVERNING LAW

This Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.

WOWTRUCK is committed to protecting its website visitors' and Mobile Application Users' privacy. The following Privacy and Cookie Policy outlines the information WOWTRUCK (hereafter ‘WOWTRUCK’, ‘We’ or ‘Us’) may process and how we may use that information to better serve Users while using our website (the 'Website'), our mobile customer application (the 'APP') and our services (collectively the "Service"). This Privacy and Cookie Policy was last changed on 24 March 2026.

If you have questions about this Privacy and Cookie Policy, please contact us at [email protected]

DEFINITIONS

"User" means a person who has signed up and is registered with WOWTRUCK for the use or potential use of the Service.

"TSP" means the party having sole responsibility for the driving transportation service.

"Driver" means the person who is an employee or business partner of, or otherwise retained by the Partner and who provides the goods transportation to the User.

"Vehicle" means a vehicle that is owned and/or driven by a Partner to provide the goods transportation or to provide other services.

PURPOSES TO STORE YOUR PERSONAL DATA

OPTIMIZATION OF WEBSITE & APP

When you visit our Website, our website administrators process technical data such as your IP-address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you with an enhanced experience. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner.When you use our APP, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the APP, resolve technical difficulties, and provide you with the correct and most up to date version of the APP and to improve the function of the APP.

OPTIMIZATION OF CUSTOMER SERVICE

When you register as a User, we will collect your name, email address, country, language, password, mobile phone number, IP-address, Device ID.We will use your contact details to send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, and to send you service-related announcements, for instance, if our Service is temporarily suspended for maintenance. We will use your registration information to create and manage your User account. We may deactivate your account if we suspect that you use our APP to commit fraudulent or illegal acts or if you violate our terms of use.

PERSONAL INFORMATION

When you request transportation via your use of the APP, the Website or the CC, we provide your first name or last name to the Driver/Partner who accepts your request for transportation so that the Driver may contact and find you.

TELEPHONE NUMBER AND PUSH NOTIFICATIONS

If you have requested the transportation through the Website, the APP or the CC; from the time that transportation request is accepted by the Driver, until the goods reach your destination, you and the Driver will have the ability to contact each other by any means of communication using the mobile number of the Driver preferable by you and the Driver.

DISCLOSURE OF YOUR DETAILS

We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our Drivers, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used. These third parties may have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.WOWTRUCK will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defense of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable If you would like a copy of the information held on you please write to [email protected].?? If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at [email protected] as soon as possible. We will promptly correct any information found to be incorrect. ?

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

LINKS TO OTHER WEBSITES?

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

CHANGES IN THIS PRIVACY POLICY

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email and by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page.

LICENSE OF THE SOFTWARE

  • You are permitted to install a copy of the Software on your mobile device for your use provided that you shall not use the Software or the Services for any commercial purposes.
  • You are not permitted to rent, lease, sublicense, distribute or transfer copies of the Software or the license for the use of the Software to any third parties.
  • You shall not modify, adapt, reverse engineer, decompile, disassemble, translate the Software or create derivative works based on the Software.
  • You shall not interrupt the normal operation of the Software, or use any methods to export or modify the source code of the Software.
  • You shall not upload or send out any kinds of computer viruses, worms, trojans, or malicious codes.
  • You shall not install and/or execute the Software on any device other than the mobile device running the operating systems suggested by Wowtruck.

Other than the license to use the Software granted in paragraph 1, no other license or right is hereby granted to you and the ownership of the Software and Wowtruck and its suppliers hereby expressly reserve all other rights.